JOYTOY Warhammer The Horus Heresy Imperial Fists Leviathan Dreadnought with Cyclonic Melta Lance and Storm Cannon 1/18 Action Figure

Terms Of Pre-Order

Pre-orders require us to commit to an order with a specific manufacturer which we are then liable for. If you place a pre-order, the minimum 10% deposit of total guide price required to place a pre-order is non-refundable, should you choose to cancel. The only exception to this is if the price quoted on your order is going to change by more than 10% when the item arrives.

ETA's can vary and are not guaranteed arrival date. We list the date given by manufacturer, but delays can and do happen. We cannot cancel your pre-order, even if delays are substantial, so please take this into account when ordering. We regularly update the product listing with the latest ETA. Keep an eye on the listings after you order to see when your product is due to arrive.

Orders must be settled within 30 days of the product coming into stock. Failure to settle within this period may mean you lose your deposit and pre-ordered item.

Prices quoted can be subject to change as items are only billed by manufacturers when they ship to us. We do everything we can to give you an accurate buy price, but pre-orders that are far away can vary in price if exchange rate varies from now until then. 

Postage fees can also vary depending on the size of the product, type of shipping and number of boxes required. We suggest you pre-order each item individually as that way each pre-order's postage is paid separately and can ship as it comes into stock.

Why Pre-Order?

Many items are produced in limited quantities. Pre-Ordering looks to ensure that you get one of the limited numbers produced. 

What happens when I Pre-Order?

Upon receiving your Pre-Order, we will place an order with the appropriate distributor for your item. The distributor in turn places the order with the manufacturer who then ensure that the item is shipped to the distributor when it's ready. This means we are liable for the order from that point which is why we charge you a deposit to ensure you're serious on purchasing the item.

Why are some pre-order ship dates so far away?

A number of manufacturers produce items in batches according to demand. The manufacturing process takes considerable time as the items are often hand painted. 

What if I change my mind and want to cancel?

Should you wish to cancel your Pre-Order you can do so, but you will lose either the deposit you paid, or if you paid in full or part-payments, 10% of the expected guide price of the item. The reason for this is we will have placed an order for your item and we are liable for it. 

Is the price you list the final price I will pay?

Most of the time, the guide price will be correct. But as we buy most pre-orders in from abroad, the price can vary due to exchange rate variance. Sometimes that can work in your favour and sometimes against. When the item is ready to ship from the distributor, we will inform you of any price changes. If prices have risen by over 10%, you have the right to cancel order if you so wish and we will return your deposit.

Are Pre-Orders guaranteed to arrive?

Most of the time they are pretty reliable. However, sometimes the manufacturer can run into production or licensing problems and occasionally items are cancelled either temporarily or permanently. Of course if this happens we will refund your deposit.

What happens when my Pre-Order comes into stock?
When your item comes into stock you have 30 days to pay the remaining amount due (Guide Price less your deposit) or risk losing your Pre-Order and deposit.

Can I pay off my pre-order in staged payments rather than one big sum?

We can send you stage payments if you wish to pay in advance of your product shipping. Simply email us to let us know your preferred payment stages. We do ask that the balance is settled at maximum 30 days after the product is in stock.

Delivery Information
We offer delivery to United Kingdom only. Please note that we will only ship to cardholder address. Any order requested to ship to an alternative address including PO Box or shipping forwarders cannot be processed and will be refunded. We are only covered for goods shipping to the card address. 

Orders received by 12PM are usually posted that same day. If any delays are expected, a member of staff will contact you to inform you.

Delivery is calculated by weight and is FREE to UK Mainland excluding highlands and islands. Depending on the item, our courier choices are Royal Mail, ParcelForce or APC Overnight for UK & Northern Ireland orders.

For premium items, we usually ship using ParcelForce AM delivery which aims to get to you next working day morning or APC Overnight.

Packaging
We carefully pack your items in additional packaging to try and get them to you in good condition. Smaller items are packed with additional air packing, a brown shipping box and cross strapped with fragile tape. Larger items may rely on their original brown shipping boxes as courier prices vary by size.

Please note that we cannot guarantee pristine packaging. Packaging can have minor imperfections which we do not consider a reason for a discount or return. All boxes are inspected upon arrival with us and anything above minor damage, we will list at a discount. Any damage to a box is excluded from our returns policy and we offer no compensation or return option for this. If the product itself is damaged in transit, please contact us.